物流政策

SHIPPING POLICY

Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and statutory holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Estimated Delivery Times

We offer the following shipping options, with shipping charges calculated and displayed automatically at checkout:

Shipping Method Estimated Delivery Time Shipping Fee
Standard Shipping 7 - 15 Business Days Calculated at checkout
Expedited Shipping 5 - 10 Business Days Calculated at checkout

Please Note: Delivery timelines are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, customs clearances, extreme weather, or other factors beyond our control.

Shipping Restrictions

Currently, we only ship to addresses within the United States. If your location is outside our shipping zone, please contact our customer service team before placing an order to check availability.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). Please allow 24 to 48 hours for the tracking information to update and display correctly on the logistics platform.

Lost, Damaged, or Missing Packages

We take great care in packing your items, but we understand that mishaps can happen during transit.

  • Damaged Items: If your package arrives damaged, please take clear photos of the packaging and items immediately.

  • Lost Packages: If your package is lost or shows as "delivered" but you have not received it, please contact us within 7 days of the estimated delivery date.

Please reach out to us at info@shopaltivane.com with your order number, and we will work closely with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding your shipment or need assistance with your order, feel free to contact us: